Tuesday, March 1, 2016

the understanding before placing your order

the understanding before placing your order
i would like to express a sincere gratitude to our existing customers and warmest welcome to our new / potential customers
Some of you may have aware of the simple procedure for placing an order, but yet, throughout our experience (good and bad) these years, i believed that is my responsibilities to make it clearer to ease some hassle that you may go through.

here's are some Q&A we encounter as listed below: - 

Q1. are these cookies halal ?
Answer: started from day 1 of our business, we stated clearly that we are not a halal certified baker. what we can ensure you that, all ingredients used are lard free and so does our utensils. we used Anchor butter, sugar, superfine flour, icing sugar and eggs that you can get it from any of our baking / grocery supplies. 

Q2. are they sweet?
Answer: yes. they are. just in case you are uncertain about what is a sugar cookies, be aware that the decorated topping are made of royal icing. there's no such thing as non sweet sugar cookies, as far as i m concern, no one ever invented  a less sweet sugar recipe up to today date. Most of our customers are quite happy with our very own recipe which content very less sugar in our cookies base which helps neutralize the sweetness of each cookies.

Q3. will there be any discount if we order in bulk?
Answer: everybody love discount, so do we. but, bear in mind that, custom made sugar cookies are all hand made. when the quantity increase, our time spend and manpower increase too. Hence, there no major drop of cost when you purchase in bulk. Still, we are giving out 5% - 10% as an appreciation to our regular / return customer when they place an order with total of RM500 or RM1000 and above in a single order. 

Q4. how long can a sugar cookies last and what is the best storage method ?
Answer: Our cookies last approx. a month with 'good to consume' condition. some customer told me that they even kept for 3 months and is still consumable. i wouldn't suggested that as i do not want to hold any responsible if that causing our customer a stomachache or such. just make sure that all cookies remain wrapped and store in an airtight container to avoid ants and cookies turn soft. do not refrigerate as the moist will smear the royal icing images.

Q5. Delivery ?
Answer: Delivery service is available upon request. we engage runner services like neon runner or gogetters to do the task. Therefore, charges may be vary depends on the location. (fees from RM25 - RM58) for klang valley.

Our normal delivery time is from 11AM - 9PM, subject to runner schedule) If you required the cookies to be deliver at a specific time, please inform us while placing your order.  we shall try our best to comply otherwise we would rather reject your order instead of having unsatisfied customer due to that.
Last minutes changes of time is not allowed once the confirmation is made. we tried to be flexible and tried our best to meet customer requirement as much as possible, But we had bad experience before and we do not want to risk our self to any further argument on that. these are some example through our past experience. 

example 1: 
customer call us last minute and ask : can you send the cookies now, my boy friend is going out for meeting in 30minutes and i dont want my surprise to reach him after lunch. 

example 2: 
i want my order to reach Singapore by 5pm because i have my own plan in the evening.

No offend to anyone, but i need to make things clear instead of causing any inconveniences to anyone including ourselves. we can personalized your cookies order but not the service.

Q6. How to place an order ?

Answer: Let us know what are the design you are interested, the date of  your event / date of delivery / date of pick up , quantity , color preference (if you have), and email us at pattycookies2010@gmail.com, we shall reply you with a quotation upon received of your email. Or, if you choose to message us at our facebook page, kindly provide us with the details plus your email address, we shall response according.
do not leave a comment at our photo / album page asking for price or ask for private msg. we will not reply to that.

Q7. what is the flavor of cookies ?

Answer: Our standard flavor is butter vanilla cookies with orange / vanilla flavor icing.
               Our premium flavor : chocolate cookies with orange / vanilla icing (only applicable for qty                                                     50pcs and above)

                                                  Nestum cookies with vanilla icing (only applicable for qty                                                                     50pcs and above)

                                                  Conflakes cookies with vanilla icing (only applicable for qty                                                                   50pcs and above)

Q8. what is the Minimum Qty required?
Answer: the minimum order for 3" cookies is 2 dozen. 
4 dozen for 2 1/2 " cookies and 5 dozen for 2" cookies 

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